Terms & Conditions

About Us This web site is owned and operated by Anna Lizzio who are dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Anna Lizzio
4 Long Street Tetbury Gloucestershire GL8 8AQ United Kingdom
Phone: +44(0)1666 500077
Email: amy@annalizzio.co.uk

Online Purchase: Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Tax Charges: Value Added Tax at 20% is included in the cost price

Card Payments: We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may provide your card information by calling AnnaLizzio.

Overseas orders: All prices shown are in GBP and all transactions are conducted in GBP. If ordering from overseas or from a foreign currency account you may be charged fees by your bank to process the transaction. These fees are in addition to any prices on our website and are beyond our control.

Delivery:
U.K. Delivery: Special Delivery – 2 day service – £9.50 includes insurance.
European Delivery: First Class Delivery – 2/5 days – £12.50
U.S.A. Delivery: Airsure Delivery – 2/5 days – £17.50 includes insurance.

For deliveries to other countries please contact Anna Lizzio. These charges will vary according to the weight and size of your order.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Returns Policy: Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund. Any goods returned should be in saleable condition.
Please return your goods within 7 days.
Please use the bag in which you received your goods.
Please fill out the Returns Form indicating whether you require an Exchange or a Refund.
Please use the sticky Return Label included with your goods.
We try to ensure that your exchange or refund is processed within 5-10 days after receiving the return.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Reaching Us: If you need to reach us, please email us at amy@annalizzio.co.uk or alternatively, you can call on 01666 500077 (International +441666 500077) or write to us at 4 Long Street Tetbury Gloucestershire GL8 8AA United Kingdom