Delivery & Returns Policy

STANDARD DELIVERY AND COSTS

Standard UK delivery

£5.95 (approx 2-3 working days)

Standard deliveries are not guaranteed. Delivery time is an indication only.

SPECIAL DELIVERY 

£9.95 (order by 3pm / next working day, excl. week-end)

SPECIAL DELIVERY*

Orders must be received before 3pm to guarantee a next working day delivery (excludes week ends). After 3pm we can guarantee a 48 hours working day service.

COLLECTION FROM THE SHOP

A collection of the order from the shop is possible. Please phone the shop 01666 500008. Postage costs will not be charged.

EUROPE

£12.95 (delivery takes approx 7 working days) Ireland, Germany, Holland, Belgium, Luxembourg, France, Denmark, Finland, Portugal, Slovakia, Spain, Switzerland, Austria, Bulgaria, Czech Republic, Estonia, Hungary, Italy, Latvia, Lithuania, Poland, Slovenia, Sweden.

WORLD WIDE

£19.95 (delivery takes approx 7-14 days working days) Any import duties that may arise for shipping and returned items will need to be covered by you. Please note that return postage cannot be refunded.

DELIVERY INSTRUCTIONS

Delivery instructions are given at your own risk. If you give instructions for a parcel to be left with a neighbour or specific place unfortunately Anna Lizzio cannot take responsibility for lost or stolen parcels if a parcel is delivered and something goes wrong.

RETURNS & REFUNDS

We are happy to refund items returned within 14 days from receipt. The item (s) must be new / unworn and fully labelled. Please make sure the parcel is sent via a recorded service and sufficiently insured. We cannot accept liability for goods lost or damaged in transit.

Please use the bag in which you received your goods.
Please fill out the Returns Form indicating whether you require an Exchange or a Refund.
Please use the address label included within your goods.
We aim to process all refunds within 5-10 working days from receipt. However during busy times i.e. the Sale, this might take slightly longer. Please bear in mind that your bank requires time to process/refund you which might add an additional 3-4 days, depending on whom you bank with.